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FAQ 1

FREQUENTLY ASKED QUESTIONS

WHAT IS YOUR TRAINING METHODOLOGY?

At Focus K9, we firmly believe that owning a dog is not just an amazing and rewarding experience but also a significant responsibility, rather than a luxury. Properly training your pet is the key to building a stronger bond and enjoying greater freedom with your canine companion. We emphasize the importance of the owner-pet relationship as one rooted in mutual understanding and respect. Our approach is grounded in scientifically proven methods that encompass all four quadrants of operant conditioning.

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At Focus K9, our methods and techniques align with the industry's LIMA approach, which stands for Least Invasive, Minimally Aversive training. We adopt a balanced and realistic approach that leverages a dog's natural instincts and communication style while also taking into account the owner's lifestyle and goals.

We understand that everything related to your dog's behavior and lifestyle is interconnected, and the journey of training your dog is ongoing. At every step of this journey, we are committed to providing you with the support you need.

WHAT EXPERIENCE DOES FOCUS K9 HAVE?

Our certified head trainer, Sydney has completed an in-depth program through Animal Behaviour Collage along with multiple Pet Professional Programs and local Workshops which you can learn about here.

 

Prior to completing an extensive externship with an experienced, local trainer, Sydney grew up on her Alberta acreage where she spent her hours training & caring for the horses, livestock guardians and wildlife.

 

During her time in British Columbia, Sydney has achieved notable success by effectively managing an open-range dog daycare facility, overseeing large packs of dogs. Additionally, she has honed her handling skills through activities such as off-leash pack hikes, private walks, day school sessions, volunteering, and coaching owners on responsible dog ownership. Her specialization lies in working with large breeds, addressing reactivity issues, and handling high-drive dogs. Sydney has dedicated herself to working with and managing various challenging dogs, many of which had previously been turned away by other owners and professionals.

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With a wealth of experience spanning over five years of working closely with dog owners and their beloved pets, Sydney remains committed to staying updated on the latest developments in dog training science and techniques. She also devotes her free time to training her own working Cane Corso, demonstrating her unwavering dedication to the field.

WHAT DOES FOCUS K9 DO DIFFERENTLY THAN OTHERS IN THE FIELD?

At Focus K9, we distinguish ourselves by our versatile training methods and our commitment to finding solutions that align with both the owner's lifestyle and their dog's specific needs. We provide an extensive range of affordable options to cater to various training goals. Additionally, we recognize the challenges of finding secure environments for reactive or anxious dogs. Our mission is to offer accessible training options tailored to the needs of these dogs and their owners. Be sure to explore our flexible Socialization and Group Options to learn more.

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We actively strive to build a collaborative dog community that comes together to create a reliable resource for dog owners in times of need. We engage in partnerships and collaborations with various local companies and municipalities on the Island to ensure that you receive the exceptional service you deserve.

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Our educational approach is hands-on and practical. We provide owners with valuable firsthand experience and offer complimentary online learning resources tailored to your specific training goals. We firmly believe that an educated owner is a successful owner, and we take pride in offering a lifetime of support throughout your training journey. Welcome to the K9 family!

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Rest assured, we are Pet First Aid Certified, Insured, and Bonded, prioritizing the safety and well-being of your beloved pets. We are also committed to continuous development, innovation, and education. Our goal is to bring you the highest quality training and care by staying at the forefront of advancements in the industry.

WHAT AREA DO YOU SERVICE?

  • We currently offer in person training in for Victoria and the greater area (Travel Fee's will apply for outside of Westshore area).

  • Our Socialization and Group Options are held in the Westshore 

  • We also offer online sessions though Zoom, Google Meet and Whats App for across Canada. These are also great for shy dogs or dogs who become overwhelmed easily.

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WHEN CAN I SCHEDULE A SESSION?

WHAT IS FOCUS K9'S CANCELLATION POLICY?

We have established a cancellation policy to ensure the predictability of our schedule, which is essential for the smooth operation of our business. This policy enables us to provide the best service to both our current and potential clients. It also helps us minimize waitlist times and respect pre-booked appointments.

  • Owners have up to 1 year from the date of purchase to utilize any unused services. It is the owner's responsibility to retain their receipt to facilitate the honoring of their service.

  • The owner of the dog(s) can postpone or reschedule private or group lessons, provided you provide Focus K9 with a minimum of 48 hours' notice. 

  • For consultations, the owner of the dog(s) may cancel or reschedule their consultation up to 1 week before the scheduled date to receive a full refund. This policy is designed to respect the appointments booked outside of your time and helps us maintain minimal waitlist times.

  • Failure to provide Focus K9 with the required notice of cancellation will result in the owner owing the full amount for the service.

  • Once the service has commenced, refunds are not available as the service has been initiated.

WHAT IF I'M LATE?

If you are running late please contact us to let us know, we understand! 

  • Sessions are shortened equivalent to minutes late.

  • If you are more than 15 mins late, said lesson will be considered complete.

WHAT IS FOCUS K9'S REFUND POLICY

  • The owner may have the animal withdrawn from training at any time, however, refunds are provided on a case by case basis. Please refer to our cancellation policy for more details.

  • If you have booked one of our services (Day School, Transfer Session, Group Class, Socialization Class or Private Training Sessions) all fee's are non-refundable after the service has started.

  • We are a locally owned and operated small business and hope you can understand!

  • See our cancellation policy

WHAT FORMS OF PAYMENT DO YOU ACCEPT?

  • Currently accepting all major credit and debit cards, cash and E-Transfer 

  • All E-Transfers are sent to FocusK9Services@gmail.com

DOES FOCUS K9 OFFER DISCOUNTED RATES?

  • Yes! We offer discounted rates through our package  and programs. Alumni students also recieve a special discount for future services.

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DO YOU OFFER GROUP LESSONS?

HOW OLD DOES MY DOG NEED TO BE?

  • For the Puppy Program we ask that dogs are between 8 weeks and 5 months old at the time of start.

  • For Group Training Options & Adult Socialization dogs must be 6 months or older.

  • Private Training, Group Walks & Specialized Programs: dogs of all ages, sizes and breeds are welcome.

PHOTO'S & VIDEO'S

  • We often take photos and video and may choose to post on social media and/or online. If you would prefer to keep private please let us know and we will be happy to accommodate.

CANCELLATOS
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