FREQUENTLY ASKED QUESTIONS

WHAT IS YOUR TRAINING METHODOLOGY?

We believe in versatility with dog training. Certified through Animal Behaviour Collage and a member of The Association of Professional Dog Trainers, our focus is being a Canine Educator to owners. Focus K9's methods and techniques adhere to the industry’s LIMA approach of least invasive, minimally aversive training. Our goal is to foster the best possible relationship between dogs and their owners while taking a realistic approach that suits each individual owners lifestyle.

WHAT EXPERIENCE DOES FOCUS K9 HAVE?

Our Master Trainer has completed an in-depth program on dog training and behaviour modification through Animal Behaviour Collage.  Along with multiple Pet Professional Programs through Fenzi Dog Sports Academy and The Loose Leash Academy, you can ensure our head trainer, Sydney has a background of both practical and theoretical experience.

 

Prior to completing an extensive externship with Middle Earth Canine Academy, Sydney grew up on her Alberta acreage where she spent her hours training and caring for the farm animals and wildlife.

 

Since Living in BC Sydney successfully managed a doggy daycare with packs of up to 55 dogs while also practicing her handling skills through pack hikes, private walks, day school for dogs and coaching owners on responsible dog ownership before opening up her own business. Specializing in large breeds, reactivity and high drive dogs, Sydney has been specifically training dogs for over 5 years now. She continues her education to keep up to the latest Dog Training science and techniques while training her working Cane Corso in working sports & protection during her free time.

WHAT DOES FOCUS K9 DO DIFFERENTLY THAN OTHERS IN THE FIELD?

We focus on being versatile in our methods and finding solutions that owners are compatible with. By combining theoretical and practical experience we help owners build a strong relationship with the dog in front of them with the lifestyle they have. We acknowledge that it is hard to find safe and secure environments for reactive/anxious dogs; our goal is to provide more options for these dogs & owners. Check out our Socialization options and affordable lessons!

 

We also are building a collaborative dog community that works together to provide a trustworthy place for dog owners to go to when in need - Check it out

Dog Nerd Club 

We also teach owners through hands on experience and provide complimentary resources tailored to your learning style; an educated owner is a successful owner. We also provide a lifetime of support for all owners who work with us!

 

We are Pet First Aid Certified, Insured and Bonded

We continue to develop, innovate and educate to bring you the highest 

quality care and training.

WHAT AREA DO YOU SERVICE?

  • We currently offer in person private sessions from Metchosin to Brentwood Bay (Travel Fee's will apply for outside of Westshore area). Our Socialization Options are held in the Westshore and Saanich.

  • Day School is limited to the Westshore.

  • We also offer online sessions with video tutorials though Zoom, Google Meet and Whats App for across Canada. These are great for shy dogs or dogs who become overwhelmed easily.

WHEN CAN I SCHEDULE A CONSULTATION?

  • We are taking new clients on a limited basis. We are typically booking 1-2 months out. To book a consultation online Click Here.

  • We have upcoming sessions for Group Walks & Socialization that you can book online HERE.

  • Please complete the General Information Form if you are interested in Private Training.

WHAT IS FOCUS K9'S CANCELLATION POLICY?

  • Owners have at least 1 year from purchase to use service.

  • The owner of the dog(s) may postpone any of the lessons provided 24hrs notice is given to the Focus K9. 

  • Failure to give Focus K9 24hrs notice of a lesson cancellation will result in the Focus K9 counting said failure as a completed lesson.

  • Once the service has started no refunds are available.

WHAT IF I'M LATE?

If you are running late please contact us to let us know, we understand! 

  • Sessions are shortened equivalent to minutes late.

  • If you are more than 15 mins late, said lesson will be considered complete.

WHAT IS FOCUS K9'S REFUND POLICY

  • The owner may have the animal withdrawn from training at any time, however, after the first packaged lesson; all fees are non-refundable. 

  • If you have booked one of our services (Day School, Group Walk, Adult Socialization or Individual Training Sessions) all fee's are non-refundable after the service has started.

  • We are a locally owned and operated small business and hope you can understand!

WHAT FORMS OF PAYMENT DO YOU ACCEPT?

  • Currently accepting all major credit and debit cards, cash and E-Transfer 

  • All E-Transfers are sent to FocusK9Services@gmail.com

DOES FOCUS K9 OFFER DISCOUNTED RATES?

  • Yes! The private lesson programs come at a discounted rate. We also offer discounts for regular Day School! Please contact us for more information.

DO YOU OFFER GROUP LESSONS?

  • We offer Group Walks and Adult Socialization!

  • Opportunities for you to practice around safe, controlled distractions and learn about proper socialization and manners.

  • Looking for something you can't find? Let us know!

HOW OLD DOES MY DOG NEED TO BE?

  • For the Puppy Program we ask that dogs are between 8 weeks and 4 months old.

  • For Group Workshops dogs must be 6 months or older. Everything else, dogs of all ages, sizes and breeds are welcome.

COVID - 19 PROTOCOLS

  • We ask all clients to notify us immediately if they are experiencing any symptoms of Covid-19. All clients, please wash your hands or clean them with hand sanitizer before and after your visit.

  • Cancellation policy still applies for Covid/Sick cancellations.

CLIENT RIGHTS

  • The client has the right to refuse any part of the functional assessment, training class and/or behaviour change program including any training exercises they feel are incompatible. It is recommended that client respectfully and openly communicates with the trainer/behaviour consultant; the behaviour change or training program may be adjusted to reflect the client’s wishes if possible. The client has the right to ask further questions and be clear on all relevant details before consenting to the consulting relationship.

PHOTO'S & VIDEO'S

  • We often take photos and video and may choose to post on social media and/or online. If you would prefer to keep private please let us know and we will be happy to accommodate.