FREQUENTLY ASKED QUESTIONS

WHAT IS YOUR TRAINING METHODOLOGY?

  • We believe in versatility with dog training. Certified through Animal Behaviour Collage and a member of The Association of Professional Dog Trainers, our focus is being a Canine Educator to owners. Focus K9's methods and techniques are positive-focused and adhere to the industry’s LIMA approach of least invasive, minimally aversive training. Our goal is to foster the best possible relationship between dogs and their owners while taking a realistic approach that suits each individual owners lifestyle.

WHAT EXPERIENCE DOES FOCUS K9 HAVE?

  • As a certified dog trainer who has completed an in-depth program on dog training and behaviour modification through Animal Behaviour Collage and multiple Pet Professional Programs through Fenzi Dog Sports Academy and The Loose Leash Academy, you can ensure a background of both practical and theoretical experience. Prior to completing an extensive mentorship with Middle Earth Canine Academy, Sydney spent her hours managing a doggy daycare while also practicing her handling skills through pack hikes, private walks, day school for dogs and coaching owners on responsible dog ownership. Sydney is our Head Trainer and specializes in large breeds, leash reactivity and high drive dogs. She continues her education to keep up to the latest Dog Training science and techniques.

WHAT DOES FOCUS K9 DO DIFFERENTLY THAN OTHERS IN THE FIELD?

  • We teach owners through hands on experience and personalized resources tailored to your learning style and goals; an educated owner is a successful owner. We provide a lifetime of support for all owners who work with us!

  • We focus on being versatile in our methods. By combining theoretical and practical experience we help owners build a strong relationship with the dog in front of them. We acknowledge that it is hard to find safe and secure environments for reactive/anxious dogs; our goal is to provide options for these dogs & owners. Check out our Community Group Walks, Group Workshops and affordable lessons

  • We also strive to build a collaborative, educated dog community between  professionals and owners. Our goal is to work together to help create a safe environment and healthy community for dog owners to rely on. 

WHAT AREA DO YOU SERVICE?

  • We currently offer in person private sessions from Metchosin to Brentwood Bay (Travel Fee's will apply for outside of Westshore area). Our group workshops are seasonal, held outside in View Royal Park

  • Dog Walking and Day School is limited to the Westshore.

  • We also offer online sessions with video tutorials though Zoom, Google Meet and Whats App for across Canada. These are great for shy dogs or dogs who become overwhelmed easily.

WHEN CAN I SCHEDULE A CONSULTATION?

  • Please complete the General Information Form. Once completed a Consultation may be scheduled.

  • To Book online Click Here

  • Upon registration for one of the programs, the Service Agreement and payment must be completed before your first session to confirm your booking with us.

WHAT IS FOCUS K9'S CANCELLATION POLICY?

  • Owners have at least 1 year from purchase to use service

  • The owner of the dog(s) may postpone any of the lessons provided 24hrs notice is given to the Focus K9. 

  • Failure to give Focus K9 24hrs notice of a lesson cancellation will result in the Focus K9 counting said failure as a completed lesson.

WHAT IF I'M LATE?

If you are running late please contact us to let us know, we understand! 

  • Sessions are shortened equivalent to minutes late.

  • If you are more than 15 mins late, said lesson will be considered complete.

WHAT IS FOCUS K9'S REFUND POLICY

  • The owner may have the animal withdrawn from training at any time, however, after the first lesson; all fees are non-refundable. 

  • If you have booked one of our services (Dog Walking, Day School, Community Group Walks) all fee's are non-refundable after the service has started.

  • If you have booked one of our workshops, all fees are refundable up to 1 week before the start of the first class. Should your dog be registered in our Strong Feelings Workshop and deemed incompatible for a group environment a $50 credit will be applied to an alternate service.

  • We are a locally owned and operated small business and hope you can understand!

WHAT FORMS OF PAYMENT DO YOU ACCEPT?

  • Currently accepting all major credit and debit cards, cash and E-Transfer 

  • All E-Transfers are sent to FocusK9Services@gmail.com

DOES FOCUS K9 OFFER DISCOUNTED RATES?

  • Yes! The private lesson programs come at a discounted rate. We also offer discounts for regular walks and Day School! Please contact us for more information.

DO YOU OFFER GROUP LESSONS?

  • Seasonally! Our Group Workshops start in May and continue through September.

  • We also offer Community Group Walks year round. On the first Saturday of each month, owners and their dogs meet near The Q Centre where we work on engagement and leash skills around each other! Register Now

HOW OLD DOES MY DOG NEED TO BE?

  • For the Puppy Program we ask that dogs are between 8 weeks and 4 months old.

  • For Group Workshops dogs must be 6 months or older. Everything else, dogs of all ages, sizes and breeds are welcome.

COVID - 19 PROTOCOLS

  • We ask all clients to notify us immediately if they are experiencing any symptoms of Covid-19. All clients, please wash your hands or clean them with hand sanitizer before and after your visit.

  • Cancellation policy still applies for Covid cancellations.

CLIENT RIGHTS

  • The client has the right to refuse any part of the functional assessment, training class and/or behaviour change program including any training exercises they feel are incompatible. It is recommended that client respectfully and openly communicates with the trainer/behaviour consultant; the behaviour change or training program may be adjusted to reflect the client’s wishes if possible. The client has the right to ask further questions and be clear on all relevant details before consenting to the consulting relationship.

PHOTO'S & VIDEO'S

  • We often take photos and video and may choose to post on social media and/or online. If you would prefer to keep  private please let us know and we will be happy to accommodate.