Policies

Terms and Conditions

Last Updated: January 2026

These Terms of Use (“Terms”) govern your access to and use of www.focuscanine.com (the “Website”), all bookings, purchases, and interactions conducted through the Website, and any services, programs, digital products, or resources provided by Focus K9, owned and operated by Sydney Lemiski (“the Company,” “we,” “us,” or “our”).

By accessing or using the Website, booking Services, purchasing products, or using any free or paid resources, you (“the Client,” “the User”) acknowledge and agree that such use constitutes acceptance of these Terms. If you do not agree, you must not access or use the Website or Services.

1. RELATIONSHIP TO CLIENT SERVICE AGREEMENT

1.1 These Terms operate in conjunction with the Focus K9 Client Service Agreement.

1.2 Where Services are booked or provided, the Client Service Agreement governs and prevails in the event of any conflict.

1.3 Use of the Website does not replace or negate the requirement to enter into the Client Service Agreement for Services.

2. ELIGIBILITY & ACCEPTABLE USE

2.1 You confirm that you are the age of majority in your province or have legal authority to act on behalf of a minor.

2.2 You agree not to:

Use the Website or Services for unlawful purposes
Misrepresent information
Interfere with Website functionality or security
Transmit viruses or harmful code
Circumvent Company booking, payment, or safety policies

2.3 Violation of these Terms may result in suspension or termination of access without notice.

3. INTELLECTUAL PROPERTY

3.1 All Website content—including text, images, videos, downloads, training materials, programs, branding, logos, and methodologies—is the exclusive intellectual property of the Company and protected under Canadian intellectual property laws.

3.2 Content may not be copied, reproduced, modified, distributed, sold, or used for commercial purposes without prior written consent.

3.3 Digital products are licensed for personal, non-transferable use only.

4. INFORMATION ACCURACY & AVAILABILITY

4.1 The Company makes reasonable efforts to ensure accuracy but does not guarantee that Website content is complete, current, or error-free.

4.2 Information may be modified, updated, or removed at any time without notice.

4.3 Website content is for general informational purposes only and does not replace professional advice or consultation.

5. ASSUMPTION OF RISK & DISCLAIMER

5.1 Working with animals carries inherent risks including, but not limited to, injury, illness, escape, environmental hazards, wildlife encounters, property damage, and unpredictable behaviour.

5.2 By using the Website or Services, you acknowledge and voluntarily assume these risks.

5.3 No training, behavioural, or service outcome is guaranteed. All Services and products are provided “as is” and “as available.”

6. LIABILITY RELEASE & INDEMNITY

6.1 To the maximum extent permitted by law, you release and hold harmless the Company, its owner, Contractors, and representatives from all claims, losses, damages, or liabilities arising from:

Website use
Services or products
Pet behaviour
Property damage
Injury to people or animals

Except where such loss is directly caused by proven negligence or wilful misconduct.

6.2 You agree to indemnify and defend the Company and its representatives against any claims, damages, or expenses arising from your Pet(s), your breach of these Terms, or misrepresentation.

7. BOOKINGS, PAYMENTS & CANCELLATIONS

7.1 All bookings, payments, deposits, refunds, credits, expirations, cancellations, and rescheduling are governed by the Client Service Agreement.

7.2 Deposits are non-refundable unless expressly stated otherwise in writing.

7.3 Services may be suspended for unpaid balances, with interest applied as permitted by law.

8. PRODUCTS & DIGITAL SALES

8.1 Digital products are non-refundable.

8.2 Physical products may be returned within thirty (30) days if unused and in original packaging.

8.3 Return shipping is the Client’s responsibility unless the product is defective.

9. USER SUBMISSIONS

9.1 Any feedback, reviews, comments, suggestions, or submissions provided may be used by the Company without obligation to compensate or maintain confidentiality.

9.2 The Company reserves the right to remove content deemed unlawful, inappropriate, or in violation of these Terms.

10. MEDIA & CONTENT USE

10.1 Photos or videos of Pets taken during Services may be used for marketing and educational purposes unless the Client opts out in writing.

10.2 Identifying Client information will not be shared without consent.

11. THIRD-PARTY LINKS

11.1 The Website may contain links to third-party websites or services.

11.2 The Company is not responsible for the content, policies, or practices of third-party sites.

12. PRIVACY

12.1 Personal information is collected, used, and disclosed in accordance with the Focus K9 Privacy Policy.

12.2 By using the Website or Services, you consent to such collection and use.

13. MODIFICATIONS TO TERMS

13.1 These Terms may be updated at any time without prior notice.

13.2 Continued use of the Website or Services constitutes acceptance of the updated Terms.

14. GOVERNING LAW

These Terms are governed by and construed in accordance with the laws of British Columbia and the laws of Canada applicable therein.

15. CONTACT INFORMATION

Focus K9
📧 info@focuscanine.com
🌐 www.focuscanine.com

Returns

Cancellation Policy

1. Cancellation & Rescheduling Policy

We understand that schedules change, and we do our best to be fair while protecting reserved time and staffing.

Please review the following before booking.

2. Private Training, Consultations & Drop-In Classes

We require **48 hours’ notice** to cancel or reschedule.

Cancellations or rescheduling requests made with less than 48 hours’ notice are charged in full.

If you arrive more than **15 minutes late** without prior communication, your session or class may be forfeited and charged in full. If we’re able to proceed, the session will be shortened by the amount of time you were late, and the full fee still applies.

3. Group Courses & Training Programs

Group courses require **one week (7 days) notice** prior to the start date to cancel or withdraw.

Once a course or program has begun, missed or unused sessions are not eligible for refunds or credits.

Program and course deposits are non-refundable.

4. Dog Walking, Drop-In Visits & Outings

Payment is due in full before the appointment.

Same-day cancellations or no-shows are charged in full.

Unused sessions may convert to credit at our discretion and are valid for up to **one year** from purchase.

5. Pet Sitting & Overnight Care

All pet sitting bookings require a 50% **non-refundable deposit** to reserve dates.

Standard bookings require **two weeks’ notice** to cancel or change.

Holiday bookings require **four weeks’ notice** to cancel or change.

Cancellations made after these notice periods are charged in full.

Once pet sitting or overnight care has started, no refunds or credits are provided for early returns, shortened stays, or schedule changes.

6. Emergencies

We understand that true emergencies happen.
Emergency cancellations for **training services only** may be reviewed on a case-by-case basis and may include a **$50 administrative fee**.

Emergency exceptions do not apply to pet sitting, overnight care, or holiday bookings.

7. Company-Initiated Changes

In rare cases, we may need to cancel or adjust a service due to safety concerns, weather, illness, or circumstances outside our control.

If we cancel a service for reasons not related to client breach, a credit or refund will be provided in line with the service booked.

8. A Final Note

Late cancellations and no-shows impact our ability to serve other clients and fairly compensate our team. Repeated late cancellations or missed appointments may result in refusal of future bookings.

Thank you for understanding and respecting our time.

Privacy Policy

Effective Date: October 28 2024

Welcome to Focus K9. Your privacy is important to us, and we are committed to protecting your personal information. This Privacy Policy outlines our practices regarding the collection, use, and disclosure of your information when you use our website, services, and products.

1. Information We Collect

We may collect the following types of information:

- Personal Information: When you book a service or contact us, you may provide personal information such as your name, email address, phone number, and payment information.

- Non-Personal Information: We may collect non-personal information about your use of our website and services, including IP addresses, browser types, and pages visited.

2. Use of Information

We use your information to:

- Provide and maintain our services.
- Process transactions and send you confirmation.
- Communicate with you regarding your bookings, inquiries, and customer support.
- Improve our website and services based on user feedback and usage data.
- Send promotional emails if you have opted in to receive them.

3. Confidentiality of Information

All identifiable and financial information is kept private and confidential. We take reasonable steps to protect your personal information from unauthorized access, use, or disclosure.

4. Videos and Photos

Please note that videos and photos may be taken during services. If you wish for any photos and/or videos to be kept private, please contact us at info@focuscanine.com.

5. Sharing of Information

We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except as required by law or to service providers who assist us in operating our website and conducting our business.

6. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance user experience. You can choose to accept or decline cookies. If you decline cookies, you may not be able to fully experience the features of our website.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these sites. We encourage you to read the privacy policies of any third-party websites you visit.

8. Your Rights

You have the right to request access to the personal information we hold about you, request corrections, or request the deletion of your personal information. If you wish to exercise these rights, please contact us at info@focuscanine.com.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We encourage you to review this Privacy Policy periodically for any changes.

10. Contact Us

If you have any questions about this Privacy Policy, please email us a info@focuscanine.com.