Service Agreement

This Service Agreement ("Agreement") is entered into between Focus K9 ("Company") and the individual identified in the Client Information section of this Agreement ("Client") for the purpose of providing dog training services.

The Company and Client may collectively be referred to as the "Parties." By accepting this Agreement, the Client agrees to the terms and conditions outlined below.

Company Information:

Focus K9

www.focuscanine.com

info@focuscanine.com

(236) 464-1611

Client Information:

Definitions

Definitions

"Company" means Focus K9, owned and operated by Sydney Lemiski.

"Client" means the individual or entity entering into this Agreement.

"Parities" means Service Provider and Client

"Pet(s)" means any animal owned, fostered, or under the care of the Client.

"Contractor" means any vetted independent contractor engaged by the Company.

"Services" include private training, group training, dog walking, drop-in visits, outings, adventure outings, pet sitting, overnight care, and related services.

Services Provided

1. Services Provided

Focus Canine provides professional dog-related services, which may include but are not limited to dog training, private lessons, group classes, training walks, dog walking, pet sitting, socialization services, wedding pet services, workshops, consultations, and other related services offered by Focus K9.

The specific services selected by the Client, including applicable fees, dates, locations, and service details, will be confirmed through the Client's booking, invoice, registration form, or other written communication between the Client and Focus K9.

The Client acknowledges that each service may have specific requirements, policies, and expectations that apply based on the nature of the service being provided.

The Company provides Services in a reasonably careful and professional manner prioritizing the Pet(s) well-being. No specific training or behavioural outcome is guaranteed.

The Client remains responsible for the behaviour of their Pet(s) before, during, and after Services.

Use of Contractors

The Client acknowledges that some or all Services may be performed by independent Contractors engaged by the Company.

Contractors represent the Company while providing Services and must follow Company policies.

Contractors are required to carry their own pet-care or general liability insurance.

The Client may communicate directly with the assigned Contractor during active Services.

All bookings, scheduling changes, cancellations, and payments must be handled through the Company.

The Client agrees not to solicit or hire any Company Contractor outside of the Company for twelve (12) months following the end of Services.

Payments, Deposits & Refunds

1. Pay-Per-Session Training

• Payment is due no later than forty-eight (48) hours before the scheduled session.

• The Company reserves the right to cancel sessions if payment is not received on time.

• Once a session has begun, no refunds are issued.

2. Training Programs

• A fifty percent (50%) non-refundable deposit is required to secure program dates.

• The remaining fifty percent (50%) is due after Session 1.

• If a program is discontinued early by the Client, unused sessions convert to account credit valid for one (1) year.

• No refunds are issued once a training program has begun.

3. Dog Walking, Drop-Ins, and Outings

• Payment is due in full prior to the scheduled Service.

• Same-day cancellations or no-shows are charged in full.

• Unused sessions may convert to credit valid for one (1) year, unless otherwise stated.

• No refunds apply once the Service has begun.

4. Pet Sitting and Overnight Care

• A fifty percent (50%) non-refundable deposit is required for all bookings.

• Full payment is due two (2) weeks prior to standard bookings.

• Full payment is due four (4) weeks prior to holiday bookings.

• Cancellation notice requirements are as follows:

• Two (2) weeks’ notice for standard bookings.

• Four (4) weeks’ notice for holiday bookings.

• Cancellations outside the required notice period result in the remaining balance being owed in full.

• Once pet sitting or overnight care has begun, no refunds or credits are provided for early returns or schedule changes.

5. Deposits

• All deposits are non-refundable.

• Credits expire one (1) year from purchase.

• It is the Client’s responsibility to track and use credits before expiration.

6. Product Returns

• Clients may return products within thirty (30) days if unused and in original packaging.

• Return shipping is the Client’s responsibility.

7. Travel Fees

• A variable travel fee may apply to Services conducted outside the Company’s designated service area.

8. Equipment Responsibility

• The Client must provide required training or walking equipment.

• Leased equipment must be returned in good condition.

• Lost or damaged equipment must be replaced at full value.

9. Late Payments & Interest

• Late payments may accrue simple interest at up to twenty percent (20%) annually, subject to Criminal Code limits.

• Services may be suspended until the account is paid.

Cancellations & Rescheduling

Private training requires forty-eight (48) hours’ notice.


Same-day cancellations for walking, drop-ins, or outings are charged in full.


Pet sitting requires two (2) week’s notice (standard) or four (4) weeks’ notice (holiday).


Failure to provide required notice, or arriving more than fifteen (15) minutes late without communication, will result in the session being charged in full. If the Client arrives late but within the scheduled session time, the session will be shortened by the amount of time the Client was late, and the full session fee will still apply.


Emergencies for training may be handled case-by-case with a $50 admin fee. This does not apply to pet sitting.

Liability, Release & Indemnity

Working with animals carries inherent risks including injury, illness, escape, environmental hazards, wildlife encounters, and unpredictable behaviour.

The Company is responsible for ensuring its employees and Contractors follow reasonable professional safety standards.

To the maximum extent permitted by law, the Client releases the Company, its Contractors, and Sydney Lemiski from liability for the following:

• Injury, illness, or death of the Pet(s).

• Damage to the Client’s property.

• Incidents between household animals.

• Injuries caused by the Pet(s) to people, animals, or property.

Except where such loss is directly caused by the negligence or wilful misconduct of the Company or its Contractors.

The Client agrees to indemnify the Company and its Contractors for all claims, damages, or losses arising from the behaviour of the Pet(s) or the Client’s breach of this Agreement.

The Client is financially responsible for any damage caused by themselves or their Pet(s) to Company equipment or property.

The Company will take reasonable steps to secure the Client’s premises but is not liable for burglary or criminal activity unless caused by its negligence.

The Client must report concerns within twenty-four (24) hours for investigation.

Client Responsibilities

The Client agrees to provide complete and accurate information regarding the following:

• The Pet’s behavioural history, including aggression, reactivity, guarding, bite history, fear behaviours, escape risk, and known triggers.

• Medical conditions, medications, and veterinary instructions.

• Household animals and relevant interactions.

• Home access instructions and environmental considerations.

The Client is responsible for the following:

• Providing safe, functional, and properly fitted equipment.

• Ensuring the home environment is safe, sanitary, and free from hazards for in-home Services.

Failure to disclose behavioural, medical, or environmental risks may result in modified or terminated Services without refund.

Health, Medical & Emergencies

The Client confirms the Pet(s) are in good health and current on appropriate vaccinations or veterinary alternatives.

If illness or injury occurs, the Client authorizes the Company or Contractor to seek veterinary care or appropriate service as reasonably necessary to ensure the Pet’s wellbeing is looked after until the Service is completed. This can include, but is not limited to, using other reputable services if the Company has an emergency and needs to find alternative care due to inability to continue Service.

The Client may do the following:

• Leave a payment method on file with their veterinarian or the Company.

• Provide an emergency contact that will be reachable when the Client is away to look after, make decisions, and/or pay on the Client’s behalf.

If the Client or designated emergency contact cannot be reached, the Company may transport the Pet to a veterinary clinic as reasonably necessary, provided a valid payment method has been placed on file with the Client’s preferred veterinary clinic or the Company.

Without a valid payment method on file, the Company may be unable to proceed with veterinary care. The Client is fully responsible for all veterinary expenses, including transportation.

The Client acknowledges environmental risks such as ticks and insects and agrees that the Company is not liable for parasite-related illness except where caused by negligence.

In the event that the assigned Contractor or the Company is unable to continue caring for the Pet(s) due to an unforeseen emergency, illness, injury, safety concern, or circumstances beyond reasonable control, the Company will take the following steps:

1. The Company will first attempt to contact the Client using the contact information on file.

2. If the Client cannot be reached, the Company will attempt to contact the designated emergency contact provided by the Client to assume care of the Pet(s).

3. If the emergency contact cannot be reached, declines, or is unable to assume care, the Client remains responsible for arranging alternative care as soon as reasonably possible.

If the Company is required to remain involved beyond reasonable efforts to facilitate the transition of care, including coordination, temporary supervision, transport, or securing alternative arrangements, an administrative and emergency coordination fee of fifty dollars ($75) will apply.

The Client acknowledges and agrees that if no emergency contact is provided, or if the provided emergency contact is unavailable or unable to assume care, alternative care cannot be guaranteed. The Company is not obligated to provide ongoing care beyond what is reasonably possible in an emergency situation, and responsibility for the Pet(s) ultimately remains with the Client.

Confidentiality, Privacy & Media

All Client information is confidential.

Contractors are bound by the same confidentiality requirements.

Governing Law & Misc

This Agreement is governed by the laws of British Columbia and Canada.

If any provision is invalid, the remainder of this Agreement remains enforceable.

Amendments must be made in writing and agreed to by both parties.

If either party breaches this Agreement or fails to fulfill its obligations, the non-breaching party is entitled to recover its reasonable legal fees and costs incurred in enforcing this Agreement, to the extent permitted by law. In any legal dispute arising from this Agreement, the losing party shall be responsible for the reasonable legal fees and costs of the prevailing party, as determined by the court.

If the Client fails to pay any outstanding balance and the Company employs a collection agency or legal counsel to recover the debt, the Client agrees to be responsible for all reasonable costs of collection, including administrative fees, interest, legal fees, and expenses reasonably incurred in the recovery process.

Term & Termination

This Agreement remains in effect for all current and future Services unless replaced by a new signed Agreement.

The Client may withdraw their Pet(s) from Services at any time; however, all fees, deposits, and payments are subject to the Company’s Payment, Deposit, Cancellation, and Refund Policies outlined in Section 4 of this Agreement. Once a Service has commenced, no refunds are issued, and any applicable credits will follow the rules stated in Section 4.

The Company may decline or terminate Services at any time for safety concerns, non-compliance, inappropriate conduct, or any reason deemed professionally necessary. If Services are terminated due to Client breach or unsafe conditions, all fees and deposits remain non-refundable, and no credits will be issued.

If the Company terminates Services for reasons not related to Client breach, misrepresentation, safety risk, or non-compliance, any unused prepaid Services will be refunded in accordance with the payment and refund policies set out in Section 4, and any refundable portion will follow the rules applicable to that specific Service type.

All deposit, cancellation, and refund conditions stated in Section 4 apply in full to any withdrawal, cancellation, modification, or termination under this Agreement, whether initiated by the Client or the Company.

Signatures

Electronic signatures count as original for all purposes.

By the Client typing their name as signatures below, both parties agree to the terms and provisions of this agreement.